The following terms and conditions cover and are agreed upon with the sale of products on the website (www.GoneFashion.com).
All orders placed through GoneFashion.com is an acceptance to all terms and conditions at the time the order is placed in the system (order submit button).
All orders begin processing once payment is submitted and payment has been received.
Certain items on this site are usually in stock but sometimes we do have a limited number of stock and are not able to fulfill that part of the order. Therefore, in the event that this occurs, you will be notified via email and the amount of the product will be refunded back to original payment type. We do not offer account credits so choosing another item to take its place is at the sole discretion of the customer and will require an additional order to be placed.
During checkout, ensure that you provide an accurate address for delivery. If a delivery cannot be made due to an incorrect address or if a package is refused or unclaimed, we will immediately submit a refund to the original payment type. But note, the cost of shipping and a 25% restocking fee per item will be deducted from that amount total and remaining amount will be refunded.
GoneFashion.com has the right to make changes to any and all part of the website (www.GoneFashion.com) at any time, for any reason, and with or without notice. In addition, pricing typographical errors do occur at times and if such error(s) occurs on any item or order, we will notify you via email and allow you to make the choice of keeping the item or removing it from your order. We will allow 2 business days to receive a response. If we do not receive a response, the item in question will be removed from the order and remaining order will be fulfilled.
We take all customer orders seriously and therefore, we make every attempt to ensure that all orders are valid. The system verifies billing address & shipping address with payment details and if for any reason there is doubt about the validity of any order, we reserve the right to request further information from you (customer) such as drivers license, passport or government issued ID to validate the identity of you (customer), order and payment type.
GoneFashion.com is the sole owner of all content within the site. Attempts to manipulate, modify, or alter any part of the website is prohibited and any such action will be investigated and prosecuted to the full extent of the law. Copying of the website content (images, links, or any other part of GoneFashion.com is also prohibited unless written permission has been granted. Products, events or promotions may be shared via social media by any means as long as content within the shared media is not altered in any way.
We will gladly accept a return for exchange or refund if the item is reported within 10 days of purchase. Item(s) must be in original condition with tags (if any) still attached. Item(s) must be in new condition meaning they must not be worn, washed, or in any way, altered. To return an item, please use the “contact us” form or give us a call at (385) 743-1286 to begin the RMA process. Once the RMA number has been issued, it’s the sole responsibility of the customer to return the item in a timely manner which also includes shipping costs. Please note, we cannot accept a return without an RMA, so please contact us for assistance.
Swimwear, Underwear Policy:
Due to the intimate nature of these products and to ensure we meet health code guidelines, we are unable to process returns Swimwear and Underwear. The only exception to this rule is due to manufacture defect. If you should have any problems with an item, please contact us so we can work with you to resolve it. Our priority is customer satisfaction so we want to ensure that you have an awesome experience so again, reach out to us if you have any issues.
Please note, processing an RMA should only take 2-3 days after receiving your return so once the item has been inspected, we will contact you via email to finalize the return.
Defects, Wrong Item Received:
We make it a priority to ensure that our ordering system is accurate in size, colors and quality. If for some reason we make an error and send you the wrong item, color or size, please contact us as within 10 days of receiving order so we can provide you a shipping label to return the item and offer an immediate replacement. If a replacement is not in stock, we will issue a full refund to the original method of payment.
To avoid sizing measurements issues, please refer to the sizing charts that are shown in each product description. Also, please ensure that all colors and sizes are a match in the checkout process. If you should have any questions about the sizing of any product, please contact us and we will be glad to help.
We are here to help so please contact us by calling (385) 743-1286 or use the "Contact Us" form and we will be in contact with you shortly.