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Return Policy

Returns:

We will gladly accept a return for exchange or refund if the item is reported within 10 days of purchase. Item(s) must be in original condition with tags (if any) still attached. Item(s) must be in new condition meaning they must not be worn, washed, or in any way, altered. To return an item, please use the “contact us” form or give us a call at (385) 743-1286 to begin the RMA process. Once the RMA number has been issued, it’s the sole responsibility of the customer to return the item in a timely manner which also includes shipping costs. Please note, we cannot accept a return without an RMA, so please contact us for assistance.  

Swimwear, Underwear Policy:

Due to the intimate nature of these products and to ensure we meet health code guidelines, we are unable to process returns Swimwear and Underwear. The only exception to this rule is due to manufacture defect. If you should have any problems with an item, please contact us so we can work with you to resolve it. Our priority is customer satisfaction so we want to ensure that you have an awesome experience so again, reach out to us if you have any issues.

Please note, processing an RMA should only take 2-3 days after receiving your return so once the item has been inspected, we will contact you via email to finalize the return.

Defects, Wrong Item Received:

We make it a priority to ensure that our ordering system is accurate in size, colors and quality. If for some reason we make an error and send you the wrong item, color or size, please contact us as within 10 days of receiving order so we can provide you a shipping label to return the item and offer an immediate replacement. If a replacement is not in stock, we will issue a full refund to the original method of payment.

Sizing Issues:

To avoid sizing measurements issues, please refer to the sizing charts that are shown in each product description. Also, please ensure that all colors and sizes are a match in the checkout process. If you should have any questions about the sizing of any product, please contact us and we will be glad to help.

 

We are here to help so please contact us by calling (385) 743-1286 or use the "Contact Us" form and we will be in contact with you shortly.

 

GoneFashion

 

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